Refund and Return Policy

At Globussoft.ai, we are committed to delivering cutting-edge AI solutions that drive innovation, efficiency, and measurable results for your business. From AI consulting and enterprise-grade LLMs to generative AI, AI-powered chatbots, and data-driven insights, our goal is to provide high-quality, customized services tailored to your unique needs.

We understand that there may be occasions where outcomes or services may not fully meet expectations. This Refund & Return Policy outlines the terms and conditions under which refunds, cancellations, and returns may be requested. By engaging our services, you agree to the terms set forth in this policy.

1. Scope of the Policy

This Refund and Return Policy applies to all products, services, subscriptions, and custom projects purchased through Globussoft.ai. Because we serve a wide variety of clients — from startups and small businesses to large enterprises and government organizations — it is important to outline clearly how this policy covers different categories of deliverables.

1. Digital Deliverables:
   This includes AI-generated videos, scripts, voiceovers, dubbing, digital avatars, and metahumans. These are custom-developed for each client and tailored to specific branding or communication needs. Since such digital content is unique, refund considerations depend on whether work has begun, how much has been delivered, and whether the issue arises from technical failure or unmet delivery commitments.
2. Software/Platform Subscriptions:
   Globussoft.ai provides access to AI-based editing platforms, SaaS tools, and other licensed software services. Subscriptions may be monthly, annual, or custom-based, depending on client requirements. Refunds and returns for subscriptions are governed by terms set out in this policy, including cooling-off periods where applicable under consumer protection laws.
3. Event-Based Solutions:
   Our AI Visual Creation, XR setups, and interactive experiences are designed to create immersive, in-person brand engagement. Since these require physical setup, planning, and resource allocation, refund policies are stricter and tied to cancellation timelines. The earlier the cancellation, the higher the potential refund. Once an event has started, refunds are not possible.
4. Enterprise Contracts & Consulting:
   For large-scale B2B projects, strategy workshops, and consulting engagements, refunds depend on contractual terms outlined in the Master Service Agreement (MSA) or Statement of Work (SOW). While milestones and deliverables are clearly defined, refunds typically apply only to undelivered phases of the project.
   This policy is global in scope, covering both individual clients and corporate entities across different regions. However, all refunds remain subject to local consumer laws, which may provide additional rights depending on jurisdiction.

2. General Principles

Our approach to refunds and returns is guided by three key principles that ensure fairness for both clients and Globussoft.ai.

1. Transparency
   We aim to remove ambiguity by specifying exactly which services are refundable and which are not. For instance, digital deliverables once completed cannot be “returned,” but services not yet initiated may be eligible for a full refund. Transparency means clients know what to expect before they make a purchase, reducing misunderstandings.
2. Fairness
   We treat every refund request individually. Instead of applying blanket rules, we assess the extent of work completed, resources invested, and the reason for dissatisfaction. This ensures both client interests and company effort are considered equally.
   For example, if a client cancels midway through a video production project, we calculate refunds fairly by deducting costs for scripting, casting, or editing already completed, rather than denying refunds outright.
3. Accountability
   We take responsibility for ensuring open communication and client satisfaction throughout the project. Quality checks, revision stages, and approval points are built into our workflow to minimize disputes. If issues do arise, our team works closely with clients to resolve them before moving toward refunds.By embedding transparency, fairness, and accountability, our policy strikes a balance between protecting customer rights and acknowledging the effort, technology, and expertise invested by Globussoft.ai.

3. Eligibility for Refunds

Refund requests are considered valid under the following circumstances:

1. Service Not Delivered
   If agreed deliverables such as an AI-generated video, voiceover, or script are not delivered within the promised timeframe, clients may request a refund. This applies where no draft or tangible work has been initiated.
   
2. Major Technical Failure
   If a delivered service is unusable due to a technical error caused by our platform or tools — for instance, corrupted video files or malfunctioning XR setup — and the issue cannot be resolved within 10 business days by our support team, a refund will be issued.
   
3. Duplicate Payment
   If a client is charged more than once for the same service or subscription due to a technical billing error, the extra payment(s) will be refunded in full.
4. Subscription Cancellation (Within Trial/Grace Period)
   For software or SaaS subscriptions, clients may be eligible for a refund if they cancel within the trial or legally mandated cooling-off period (where applicable). This ensures fairness for clients who test the service and find it unsuitable.
   
5. Pre-Event Cancellation (AI Video Creation & XR Setups)
   Clients who cancel event bookings at least 14 days before the scheduled date may qualify for a full or partial refund. Refund amounts will depend on the stage of preparation and costs already incurred by our team.
   

4. Non-Refundable Services

Because of the highly customized and digital nature of our work, certain services are non-refundable once delivered. These include:

1. Completed AI-Generated Videos, Scripts, or Voiceovers
   These are unique intellectual properties created specifically for your brand, making them non-returnable.
2. Custom Metahuman Avatars
   Once designed, these digital humans cannot be reassigned or reused for other clients.
   
3. Event-Based Services Already Delivered
   AI visual creation or XR activations involve physical setups that cannot be undone once an event has commenced.
   
4. One-Time Consulting Sessions
   Knowledge shared and strategies provided during consultations cannot be retracted once delivered.
   

5. Partial Refunds

In certain situations, partial refunds may apply to strike a balance between fairness to the client and recognition of work already performed.

1. Project Termination Midway
   If a client chooses to terminate a custom project after it has started, refunds will be calculated based on the percentage of work completed. For example, if scriptwriting and voiceover have been completed but video production has not begun, the refundable portion will exclude the cost of the finished deliverables.
2. Event Cancellations
   Refunds depend on when the cancellation occurs:
   
   • 7–13 Days Before the Event – Clients may be eligible for up to a 50% refund. This deduction accounts for preparation costs such as staff scheduling, hardware setup, and location bookings.
   • Less Than 7 Days Before the Event – Cancellations during this window are non-refundable due to resources already allocated.
3. Subscription Cancellations Mid-Cycle
   For SaaS subscriptions, refunds are generally not prorated if canceled mid-billing cycle. However, exceptions may be considered in cases of low or no usage. For example, if a client subscribes to our AI editing platform but never logs in during the cycle, we may process a goodwill partial refund.Partial refunds serve as a middle ground, recognizing both the value already delivered and the client’s circumstances.

6. Process for Requesting a Refund

At Globussoft.ai, we have designed a structured process to ensure refund requests are handled efficiently and transparently. By following the steps below, clients can help us review claims fairly and in a timely manner.

1. Submission of Request
   Clients must submit a written refund request to [email protected]. The email should include the order ID, invoice or payment reference number, and a clear explanation of the reason for the refund. Providing complete details upfront allows our Refund Review Team to evaluate requests without unnecessary delays.
2.  Supporting Documentation
   Where relevant, clients should attach screenshots, timelines, error logs, or proof of duplicate charges. For example, if the claim relates to a technical fault in an AI-generated video, sharing sample outputs or error recordings can expedite resolution.
   
3. Review Process
   Once received, our Refund Review Team will acknowledge the request within 2 business days. A thorough assessment will then be conducted within 7 business days, during which we may reach out for clarifications, additional documents, or to offer a resolution through revisions instead of refunds.
   
4. Approval & Processing
   If the refund is approved, it will be processed within 14 business days using the original method of payment, unless otherwise agreed. Clients will receive a confirmation email once the transaction is complete.
   

7. Cancellations

We recognize that circumstances change, and clients may need to cancel services, subscriptions, or events. Our cancellation policy is structured to be both flexible and fair, accounting for resources already invested.

1. Service Cancellations
   • Before Project Kickoff (7.1.1) – If a project is canceled before any work has started, clients are entitled to a 100% refund.
   • After Work Begins (7.1.2) – Once a project has commenced, refunds depend on the amount of work completed. For example, if only the initial script is delivered, the script cost will be deducted and the remainder refunded.
2. Subscription Cancellations
   
   • Cancel Anytime (7.2.1) – Clients can cancel subscriptions at any time through their account dashboard or by contacting support.
     
   • Access Until End of Billing Cycle (7.2.2) – Even after cancellation, clients retain access to services until the end of the active billing period.
   • Refunds for Unused Time (7.2.3) – Generally, refunds are not provided for unused subscription periods unless required by regional consumer laws.
3. Event Cancellations
   Because event services require physical setup and planning, cancellation terms are stricter:
   
   • 14+ Days Before Event (7.3.1) – Eligible for a full refund.
     
   • 7–13 Days Before Event (7.3.2) – Eligible for up to a 50% refund, as preparation costs are already incurred.
   • Less Than 7 Days Before Event (7.3.3) – Non-refundable, since staffing, logistics, and equipment have already been committed.
     

8. Returns of Physical Items

While Globussoft.ai primarily delivers digital solutions, certain projects may include hardware rentals or physical equipment, such as AI visual creation setups.

1. Return Timeline
   Clients must initiate a return within 7 days of receipt of the equipment. Requests beyond this timeframe may not be eligible.
2. Condition of Items
   Returned items must be in their original, unused condition with all packaging and accessories intact. Any damages, signs of misuse, or missing components may reduce the refund amount.
3.  Responsibility Of Costs
   
   • Client Responsibility – Any costs incurred due to voluntary cancellation of services, failed payment transactions, or misuse of the platform are the sole responsibility of the client. Refunds, if applicable, will be adjusted after deducting such costs
   • Damage Liability – Clients are responsible for any losses, penalties, or damages arising from improper use of our services, such as unauthorized sharing of generated content, violation of intellectual property rights, or breach of terms. Such costs may be deducted from the refund amount or directly charged to the client.
     

9. Custom Projects and Enterprise Contracts

Custom and enterprise projects involve significant investment of time, expertise, and resources. Therefore, they are governed by specialized terms that balance flexibility with accountability.

1. Milestone-Based PaymentsRefunds are linked to milestones outlined in the Statement of Work (SOW). If a milestone is delivered and approved, it is non-refundable, while payments for future undelivered milestones may be refunded.
2. Enterprise Agreements
   For large-scale projects under a Master Service Agreement (MSA) or SOW, refund terms follow the contractual obligations signed by both parties. Clients are encouraged to review these contracts thoroughly before project commencement.
   
3. Post-Delivery Changes
   Once a deliverable is finalized, approved, and handed over, it is considered non-refundable. Any post-delivery changes or enhancements will be treated as new project scopes and billed accordingly.
   

10. Quality Assurance & Revisions

Before moving toward refunds, Globussoft.ai prioritizes quality assurance and resolution measures to ensure client satisfaction.

1. Free Revisions
   We provide free revisions within the agreed scope to address issues such as script adjustments, minor edits in videos, or corrections in AI-generated voiceovers.
2. Technical Support
   Our technical team assists clients with troubleshooting platform issues or fixing deliverables. Many refund requests are resolved at this stage without financial compensation.
   
3. Approval Stages
   Projects follow a structured workflow, including draft submissions, previews, and beta versions, where clients can provide feedback before final delivery. These checkpoints reduce the likelihood of dissatisfaction.
   
4. Refund as Last Resort
   Refunds are only considered if reasonable revisions and support fail to meet client expectations. This ensures every effort is made to deliver value before financial adjustments are offered.
   

11. Chargebacks & Disputes

1. Customer Cooperation First
   We strongly encourage all customers to reach out to our support team before initiating a chargeback with their bank or payment provider. Many issues can be quickly and effectively resolved when you contact us directly. Initiating a chargeback without first attempting resolution often leads to unnecessary delays, additional costs, and account complications for both parties.
2. Fraudulent or Unauthorized Chargebacks
   Unauthorized or fraudulent chargebacks may result in immediate suspension of your account and access to our services. We take such matters very seriously and reserve the right to take further actions, including recovery of funds, collection of legal fees, and reporting to relevant authorities.
   
3. Resolution Process
   Our dedicated dispute resolution team works in good faith to investigate claims and provide fair outcomes. Customers may be required to provide supporting documents, such as proof of purchase, communication logs, or usage history, to ensure a transparent resolution. We aim to conclude disputes promptly, usually within 10–15 business days, depending on case complexity.
   

12.  Policy on Abuse of Refunds

1. Preventing Misuse
   While we are committed to offering fair refunds where appropriate, we also take precautions against fraudulent or excessive refund requests. Abuse of our refund system undermines the integrity of our services and creates an unfair environment for genuine customers.
2. Examples of Abuse
    Refund eligibility is void if we detect misuse of our services, such as:
   
   • Plagiarism of AI-generated scripts or content.
   • Unauthorized redistribution or resale of AI avatars, templates, or tools.
   • Excessive refund requests made in bad faith.
   • Intentional exploitation of free trials or limited-time offers for repeated benefits.
3. Consequences of Abuse
   Accounts found engaging in refund abuse may be permanently terminated without further notice. Additionally, access to any ongoing or future services may be restricted. In serious cases, we reserve the right to pursue legal remedies to recover damages.
   

13. Force Majeure

1. Definition of Force Majeure Events
   Globussoft.ai is not liable for delays or non-performance caused by events beyond our reasonable control. These events may include, but are not limited to: natural disasters, power outages, internet or telecommunication failures, government restrictions, labor strikes, civil disturbances, cyberattacks, pandemics, or other unforeseen circumstances.
2.  Impact on Refunds
   Refunds are not guaranteed under force majeure conditions since such situations are outside our operational control. However, each case will be reviewed individually, and we may offer credits, partial refunds, or rescheduling of services, depending on the circumstances
3. Customer Responsibility
   We encourage customers to maintain backup systems and contingency plans when relying on critical services, as force majeure events can disrupt availability despite our best efforts.
   

14. Changes to This Policy

1. Right to Update
   Globussoft.ai reserves the right to amend or update this Refund & Return Policy at any time. Changes may be necessary to reflect business needs, comply with new laws, or improve transparency and customer protection.
2.  Effective Date
   The latest version of this policy will always be published on our official website. The updated version becomes effective immediately upon publication unless stated otherwise.
   
3. Customer Notification
   We may notify customers of significant policy changes via email or in-app notifications. Continued use of our services after changes are made constitutes acceptance of the updated policy.
   

15. Contact Information

1. How to Reach UsIf you have any questions regarding refunds, returns, or disputes, please contact our dedicated support team: 📧 Email: [email protected]
   📞 India: +91 8767115115
   📞 USA: +1 302 208 9138
   📞 UK: +44 7476 959136
2.  Response Time
   Our support team strives to respond to all refund and return queries within 24–48 business hours. Complex cases may require additional time for investigation, but we will keep you updated throughout the process.
   
3. Documentation Required
   To ensure timely handling, please provide your order ID, payment method, purchase receipt, and a brief explanation of your request when contacting us. This helps us verify your claim and provide faster assistance.